Refund & Returns Policy (Australia)
Last updated: [April 2026]

This Refund & Returns Policy applies to all purchases made through [Bambaloo Kids] (“we”, “us”, “our”) via our online store.
We comply with the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any rights you may have under the ACL.
1. Your Rights Under Australian Consumer Law
Under the ACL, you are entitled to a remedy (repair, replacement, or refund) if a product you purchase:
    • Is faulty or defective
    • Is not of acceptable quality
    • Is not fit for its intended purpose
    • Does not match the description, sample, or demonstration model
Major problem (you can choose a refund or replacement):
    • The item is unsafe
    • The item is significantly different from its description
    • The item doesn’t do what it is supposed to and can’t easily be fixed
2. Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect:
    • Contact us within [e.g., 7 days] of receiving your order
    • Provide photos and a description of the issue
We will:
    • Offer a replacement, repair, or refund, depending on the issue
    • Cover reasonable return shipping costs for faulty or incorrect items
10. Policy Updates
We may update this policy from time to time. Changes will be published on this page with an updated effective date.