Customer Support
Discover answers to frequently asked questions regarding our surf wax products designed for women surfers. If you require additional help, just contact us, we are happy to help
OUR WAX AND SEA SIRENE BOX
Our wax is Australian made in small batches from natural ingredients including bees wax.
The Sea Sirene box is 3D printed locally from a bio-based plastic (PLA) that can be more environmentally friendly than traditional plastics. It is a natural thermoplastic polyester that is derived from renewable resources such as corn starch or sugar cane.
Shipping Information
SHIPPING
We ensure your surf wax is shipped with care and arrives promptly. Our collaboration with trusted shipping partners guarantees timely delivery right to your doorstep.
Returns & Refunds
Wax Application Tips
OUR COMMITMENT
We want you to be completely satisfied with your purchase. If your order isn't quite right, our straightforward return and refund process makes it easy to get what you need. Please contact us if you have any concerns or questions
WAX USE TIPS
Start with a Clean Base
• If your board has old, dirty wax—scrape it off first
• Use a wax comb or scraper
• For best results, lightly wipe down the board afterward
Clean base = better grip and longer-lasting wax
Apply a Base Coat (if needed)
• Use a base coat wax (harder wax)
• Apply in small circles or a crosshatch pattern
• Focus on building little bumps (this is what gives traction)
Don’t rush this—your base layer is everything
Use the Right Wax for Water Temp
Match your wax to conditions:
• Cold water softer wax
• Warm water harder wax
• Tropical very firm wax
Using the wrong wax = slippery sessions
Apply the Top Coat Properly
• Rub your wax in tight circles
• Don’t press too hard—let bumps build gradually
• Cover:
Where your front foot lands
Where your back foot pushes
Keep It Out of the Heat
• Don’t leave your board in the sun or hot car
• Wax can melt and flatten (loses grip)
If it melts, a quick re-texture with a wax comb helps
Maintain Your Wax
• Use a wax comb before sessions to rough it up
• Add a light fresh layer regularly
• Don’t overdo it—too much wax = chunky and slippery
Rewax When Needed
Signs it’s time:
• Wax looks smooth/flat
• Dirt buildup
• You’re slipping more than usual